FAQ

We accept the following forms of payment at perlaformentini.com: MasterCard, Visa, American Express.

Perla Formentini collects sales taxes where required by law. In instances where Perla Formentini is not required to collect taxes, customers are responsible for determining and paying sales and use taxes on their own.

We have very small quantities available for each style and the shoes could be sold out quickly. However, we do make reorders and can notify you as soon as your style or similar styles are available. Please write us at order@perlaformentini.com, and include the style, size and color you are interested in. 

You can check the status of your Perlaformentini.com order by logging into your perlaformentini.com account and visit Purchases section of your account.

You will receive an order confirmation email after your order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

Because our orders process very quickly once submitted, they cannot be changed or canceled. We apologize for any inconvenience.

In the event that we process an order incorrectly or you receive an item not to your satisfaction, please email us at orders@perlaformentini.com with your order number and full name.

If you have questions about your order, please email orders@perlaformentini.com.

You can find detailed information about Shipping & Returns here.

At the moment, in the United States, we ship to the 48 contiguous states, Washington D.C., Alaska and Hawaii. We are unable to ship orders to APO/FPO addresses or P.O. boxes. 

Internationally, we ship to China, Hong Kong, Japan, Singapore, Taiwan, United Kingdom.

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

Making a return is easy:

For returns originating from the US

// If your shipment came to you from our warehouse outside of the US, please email us at orders@perlaformentini.com for further instructions. Otherwise, please follow the instructions below.

// Circle the reason for return at the back of the pick ticket

// Check that you are returning the correct item in its corresponding shoe box, with all its original packaging and in original condition

// Enclosed the pick ticket document along with your returned items

// Securely pack and seal the return merchandise in an appropriate shipping carton box, cleared of any old labels

// Ship by one of the following options

Option 1:

// Affix the pre-paid UPS return label provided onto the box, and drop it off at any UPS pickup location

// The cost of return shipping will be deducted from your refund (48 Contiguous U.S. - $10; Hawaii & Alaska - $25)

// Retain the tracking number for your records

Option 2:

// Ship the items back on your own simply by using any other trackable method, at your expense, to the address below

// Insure the package

Our return address is:

Perla Formentini Shipping Department
5903 West Side Avenue,
North Bergen, NJ 07047

For returns originating from China, Hong Kong, Japan, Singapore, Taiwan, United Kingdom

// Email us at orders@perlaformentini.com for a returns authorization 

// Once you have received a returns authorization, please use a trackable, insurable courier to return the package. That way any damages or loss in transit, should there be any, can be claimed.

// Check that you are returning the correct item in its corresponding shoe box, with all its original packaging and in original condition

// Securely pack and seal the return merchandise in an appropriate shipping carton box, cleared of any old labels

// Retain the tracking number for your records

// Insure the package and send to our return address

Our return address is:

Perla Formentini Shipping Department
5903 West Side Avenue,
North Bergen, NJ 07047

For further inquiries, please contact orders@perlaformentini.com.

Upon receipt of returned goods, perlaformentini.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.

For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.

Sale merchandise is included in our 14-day return policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise cannot be returned or exchanged.

Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale.

The cost of return shipping, US$10 for any number of items for contiguous US and US$25 for Hawaii and Alaska, will be deducted from your refund.

Returns shipping from China, Hong Kong, Japan, Singapore, Taiwan, United Kingdom will be at customer's own expense.

At this time, we cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on perlaformentini.com.

Unfortunately, no. We require registration to provide better customer service. You can select to not receive our email updates or unsubscribe from our mailing list at anytime.

Click on the search bar at the top right corner of the website and enter keywords of the item you are looking for.

There is a size chart link on each product page. If in doubt, you can write us at orders@perlaformentini.com about sizing for a certain style.   

Please contact us at hello@perlaformentini.com.